Helpdesk mobile application

For whom?

The application is designed for the problem solvers; they can see all the important information in tasks:

• Task number
• Subject of the request
• Start/end date
• Premises information (address)
• Request description

What can the application do?

• The problem solver has the ability to edit the task,
• postpone the request,
• start navigation from the address,
• dial a phone number,
• send an e-mail,
• add the device from the warehouse,
• create a new device...
• It can also create a custom job sheet, including the customer’s electronic signature.

The mobile application can scan barcodes and QR codes, perform full text search, move devices between sites (warehouses) and create new devices.